Contact Us

Customer support

Our support team works from the same building that ships your order, so questions about stock, measurements, assembly or a missing part get a real answer instead of a script.

• Email: [email protected]
• Phone: +1 712 216 3913
• Hours: Monday to Friday, 9:00-17:00 ET
• Response time: every message answered within one business day

Warehouse and returns address

Hearth and Nest
548 Woodbury Avenue
Council Bluffs, IA 51503
United States

This is also the address for returns. Please start a return by emailing us first so we can match your parcel to your order - see our returns and refunds policy.

Order questions

Include your order number in the subject line if you are writing about an existing order. For delivery questions, have your tracking number ready: we can see the same scan history your carrier shows, and we can open a trace if a parcel has stalled for more than two business days.

Pre-purchase questions

Ask us anything about dimensions, materials, fabric performance, weight limits or assembly time. If you are unsure whether a piece will fit through a doorway or up a stairwell, send us your measurements and a photo of the space - it is a fifteen-minute conversation that saves a return.

Wholesale, press and partnerships

For trade orders, product photography, samples or partnership requests, email the same address with "Trade" or "Press" in the subject line and we will route it to the right person.